Coming Full Circle: Revolutionary Ideas In Grocery Shopping

By | June 3, 2019

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Grocery Store Interior, Washington DC, USA, Harris & Ewing, 1917. Source: (photo by: GHI/Universal History Archive via Getty Images)

Here’s a surprising fact – the current changes occurring in the grocery store industry are not the revolutionary and modern changes that we think they are. In fact, most of these present-day innovations harken back to the early days of the grocery story … the way our grandparents and great-grandparents bought their food. The mega-supermarket was a 1950s creation that was born out of desire for convenience. But consumers today are looking for a different food shopping experience that combines convenience with freshness and quality. To meet this demand, many grocery stores are not looking to the future, but looking to the past for ideas. Let’s look at how some of the revolutionary ideas in food shopping have come full circle, with a modern twist.

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The first Piggly Wiggly store in Memphis. Source: (time.com)

The Grocery Clerk and Your Grocery App

A hundred years ago, grocery stores had clerks, not cashiers. Customers would come into the store and hand their shipping list to the clerk. It was his job to go aisle to aisle to retrieve each item on the list and set it on the counter while the customer waited. It wasn’t until Clarence Saunders opened the first of his Piggly Wiggly stores in Memphis in 1916 that the idea of self-serve grocery shopping was introduced. Saunders offered his customers a basket so they could carry their purchases to the cashier who rang up their groceries. This was a revolutionary way to buy groceries and led to impulse purchases, product placement, and grocery store psychology. Today, we have returned to the idea of a store employee gathering your groceries from a list you provide, but now that list comes via a smartphone app. You can do your grocery shopping online then drive to the store to pick up your order without leaving your car and without walking up and down the grocery store aisles.